中国城市政府公共服务能力评估报告（2013）
| 书 名： |
中国城市政府公共服务能力评估报告（2013） |
| 英 文 名： |
ASSESSMENT REPORT OF CHINA'S MUNICIPAL PUBLIC SERVICE CAPACITY (2013)
|
| 作 者： |
何艳玲 陈那波 叶林 蒋绚 陈琤 |
| I S B N： |
978-7-5097-4467-3 |
| 丛 书 名： |
城市政府能力蓝皮书
订阅
|
| 关 键 词： |
研究报告 中国 地方政府 2013 社会服务 |
| 出版日期： |
2013-07-01 |
中文摘要
实现市民美好生活的关键，取决于城市政府能力，尤其是城市政府的公共服务能力。对中国城市政府公共服务能力进行评估，是推进中国城镇化和实现城市善治的重要手段。本报告强调城市发展以市民需求为出发点和依归，将城市公共服务能力界定为城市政府通过公共服务供给减少市民需求与市民满足之间差异的能力，这一能力可具体分为需求识别能力、服务供给能力和学习成长能力。报告通过构建中国城市政府能力评估指标体系，运用年鉴统计、问卷调查、市民深度访谈、神秘顾客扮演、媒体监测、现场观察等方法在全国19个副省级城市进行了立体化、注重市民感受和现场感的数据收集工作；在此基础上，对各城市需求识别能力、服务供给能力和学习成长能力进行了评估、比较和深度分析。本报告通过创新的指标设计，翔实的数据收集，对评估结果的深刻分析，以期为城市研究者和城市管理实务工作者提供参考和引领方向。
文章列表
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总报告
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分报告
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结论
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