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中国服务外包产业发展报告(2012~2013)

书 名: 中国服务外包产业发展报告(2012~2013)
英 文 名: CHINA SERVICE OUTSOURCING INDUSTRY DEVELOPMENT REPORT (2012-2013)
作 者:  李皓 陈小兵 刘英奎 王晓红
I S B N: 978-7-5097-4246-4
丛 书 名: 服务外包蓝皮书 订阅
关 键 词:  服务业 对外承包 研究报告 中国 2012~2013
出版日期: 2013-02-01

中文摘要

本书是国内第一部服务外包蓝皮书,针对当前中国国际服务外包产业(以离岸业务为重点)发展的重大理论问题和现实问题,从宏观层面、理论层面、政策层面和操作层面进行研究,将为推动服务外包产业发展提供理论指导和政策依据,为服务外包示范城市、区域发展提供经验,为服务外包企业、服务机构等微观主体制定发展战略提供依据。 全书由总报告、专题篇、行业篇、区域篇、国际经验篇、国内案例篇六部分组成。 总报告介绍了本书的写作背景、意义、框架、特色、创新以及研究方法等内容。专题篇阐述了国际服务外包的定义、边界及产生发展、经济效应及影响因素;分析了全球及中国的服务外包产业发展现状、特点与趋势;设计了中国服务外包国际竞争力评价指标体系,并对中国服务外包产业的国际竞争力进行了评估;论述了全球服务外包战略转型新趋势及我国的政策选择;总结了我国服务外包人才队伍培训的主要经验、存在的问题并提出了政策建议,重点剖析了成都市服务外包人才现状及培养举措;论证了人力资本与离岸服务外包产业发展的相关性。 行业篇深入分析了软件和信息服务外包、金融服务外包、通信服务外包、企业人力资源外包、动漫外包、客户服务外包六大行业的国际发展趋势,总结了我国的发展现状、特征、存在的问题,提出了相应的政策建议。区域篇重点介绍了21个示范城市中的北京、大连、苏州、成都、合肥、西安、济南7个城市的服务外包产业发展概况,分析了其竞争优势、面临的机遇与挑战,提出了未来发展思路、重点任务与政策措施。 国际经验篇选取国际服务外包发展成就较大、特色鲜明的爱尔兰、印度、俄罗斯、巴西、菲律宾作为研究标本,重点分析了其服务外包产业发展特征、趋势以及所采取的政策措施。国内案例篇以苏州、大连、中关村产业园区为研究对象,着重介绍了各园区服务外包产业发展的概况与历程,总结了各自的特色与经验。
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