中国地方政府数字化服务能力发展报告（2023）
| 书 名： |
中国地方政府数字化服务能力发展报告（2023） |
| 英 文 名： |
REPORT ON THE DEVELOPMENT OF DIGITAL SERVICE CAPABILITY OF LOCAL GOVERNMENT IN CHINA （2023）
|
| 作 者： |
汤志伟 徐霁 著 |
| I S B N： |
978-7-5228-2958-6 |
| 丛 书 名： |
|
| 关 键 词： |
治理能力现代化 政府治理 数字政府 政府数字化服务能力 |
| 出版时间： |
2023年12月 |
中文摘要
政府数字化服务能力是指政府主动顺应经济社会数字化转型趋势，以数据技术的广泛应用驱动政府治理理念转变、组织机制变革、治理流程优化，推进政府向整体供给服务、协同响应服务、高效智慧服务的新形态进化，进而将政府数字化履职的内在能力建设外化为社会公众可感知的泛在可及、智慧便捷、公平普惠数字化服务体系的综合能力。本书将地方政府互联网服务能力评价体系迭代为地方政府数字化服务能力评价体系，在优化原有服务供给能力、响应能力和智慧能力三个评价维度的基础上，新设数字驱动能力作为观察评价维度，形成地方政府数字化服务能力评价体系，以期将研究评价重心放在政府数字化转型的外化实效，通过总体评价、分项能力表现、专题研究和区域分析等，反映全国地方政府数字化服务能力发展现状与趋势。
近年来，我国地方政府服务供给能力从规范供给转向整体供给、政府服务响应能力从线性响应转向协同响应、政府智慧服务能力从端点智能转向集约智能。这些研究发现都指向政府数字化转型的快速推进，是各地方政府主动顺应经济社会数字化转型趋势，充分释放数字化发展红利，推进政府“三融五跨”协同管理和服务的数字化改革与制度创新，实现从政府网上履职能力向政府数字化履职能力提升转变的显性成效。
本书总报告依据政府数字化服务能力指标体系，立足社会需求端感知视角，运用“人工+机器”交叉结合的方式实施数据采集，对全国4个直辖市和333个地级行政区的数字化服务能力进行评价，根据评价得分从高到低划分为领先发展、积极发展、稳步发展、亟待发展四种类型。评价结果显示，我国地方政府数字化服务能力整体发展态势持续向好，地区间发展差距更加明显；服务供给能力向规范融合发展，平台建设驱动明显但发展不均衡；服务响应能力向高效协同发展，数据共享与应用模式探索成效明显；服务智慧能力向集约便捷发展，数据底层支撑与应用作用不断显现；数据驱动能力仍处于探索阶段，公共数据开放赋能效用比较薄弱。在未来发展中还呈现三个显著趋势，政务服务从“能办”向“好办”转变全面加速，数据赋能从“数治”向“善治”转变提质加速，数据政务的“引领”和“驱动”效应进一步显现。
本书专题篇围绕政府数字化服务能力，聚焦营商环境建设、政务公开、政民互动、社会信用体系建设、政务服务区域协同、政府数据开放六个重点热点领域的综合指标表现与案例分析，研究地方政府数字化服务能力发展现状与启示。区域篇聚焦浙江省、安徽省、武汉市和济南市的政府数字化服务能力发展现状，分析、整理四个省市的具体数据与典型案例，提炼地方政府数字化转型过程中的有益启示。此外，实践案例篇选取在政府数字化服务能力发展方面具有鲜明特点、取得显著成效的厦门市、成都市、长沙市，从数据共享开放应用、12345热线平台建设发展、城市综合服务平台建设发展方面，对其特色做法、主要创新等进行分享，为我国其他地区提供可供参考借鉴的经验。
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总报告
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专题篇
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区域篇
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实践案例篇
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