北京接诉即办改革发展报告（2023～2024）
中文摘要
2023年是全面贯彻党的二十大精神的开局之年，也是接诉即办改革扎实推进的一年。北京市以接诉即办为主抓手，服务保障学习贯彻习近平新时代中国特色社会主义思想主题教育；加强韧性热线建设，助力防汛救灾提升应急处置水平；深化主动治理，标本兼治破解高频共性难题；深入落实《北京市接诉即办工作条例》，提升接诉即办规范化制度化水平；推动多元参与，打造共建共治共享的社会治理格局，走出一条以市民诉求驱动超大城市现代化治理之路。
为总结社会各界对接诉即办实践价值、理论价值开展的持续性研究成果，北京市政务服务和数据管理局联合北京市相关政府部门、高校、科研机构和智库专家推出《北京接诉即办改革发展报告（2023～2024）》。本书分为总报告、分报告、专题报告、典型案例和大事记五部分，综合运用大数据分析、定量分析、定性分析、比较分析和可视化技术，对接诉即办改革工作进行全面的梳理总结，深入开展对超大城市治理北京模式的研究，为进一步深化改革创新、推进城市治理现代化建言献策。
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总报告
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分报告
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专题报告
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典型案例
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