中国地方政府数字化服务能力发展报告（2024）
| 书 名： |
中国地方政府数字化服务能力发展报告（2024） |
| 英 文 名： |
REPORT ON THE DEVELOPMENT OF DIGITAL SERVICE CAPABILITY OF LOCAL GOVERNMENT IN CHINA （2024）
|
| 作 者： |
汤志伟徐霁 著 |
| I S B N： |
978-7-5228-5053-5 |
| 丛 书 名： |
|
| 关 键 词： |
|
| 出版时间： |
2025年02月 |
中文摘要
政府数字化服务能力是指政府主动顺应经济社会数字化转型趋势，以数据技术的广泛应用驱动政府治理理念转变、组织机制变革、治理流程优化，推进政府向整体供给服务、协同响应服务、高效智慧服务的新形态进化，进而将政府数字化履职的内在能力建设外化为社会公众可感知的泛在可及、智慧便捷、公平普惠数字化服务体系的综合能力。本书从服务供给能力、服务响应能力、服务智慧能力和数据驱动能力四个评价维度建立地方政府数字化服务能力评价体系，以期通过总体评价、分项能力表现、专题研究、区域分析和实践案例等，呈现全国地方政府数字化服务能力发展现状与趋势。
本书总报告依据政府数字化服务能力指标体系，立足社会需求端感知视角，运用“人工+机器”交叉结合的方式实施数据采集，对全国4个直辖市和333个地级行政区的数字化服务能力进行评价，并根据评价结果划分为领先发展、积极发展、稳步发展、亟待发展四种类型。评价结果显示，我国地方政府数字化服务能力整体发展态势持续向好，服务供给能力以标准化促数字化整体趋于成熟，服务响应能力以平台化促数字化质效稳步提升，服务智慧能力地区间差距缩小向更高标准迈进，数据驱动能力呈现两极分化、创新示范作用明显。在未来发展中还将呈现三个显著趋势：一是标准化建设成为地方政府提升数字化服务能力的基础，二是省级数据枢纽能力成为影响地方政府数据融合应用的关键，三是数据驱动应用场景成为地方政府创新的主要发力方向。
本书专题篇围绕政府数字化服务能力，聚焦营商环境建设、惠企政策全生命周期数字化服务、政民互动交流、政务服务跨部门协同、信用便民惠企、政府智能服务、政府数据开放共七个重点热点领域的综合指标评价表现与案例分析，研究地方政府数字化服务能力重要着力点与成效。区域篇聚焦深圳市、厦门市、杭州市、无锡市、合肥市的政府数字化服务能力发展现状，分析、整理五个城市的具体数据与典型案例，提炼地方政府数字化转型过程中的有益启示。实践案例篇对政府数字化服务能力发展方面具有鲜明特点和代表性的广州、深圳、沈阳、海口、盐城、无锡、烟台、泰安八个城市在数字化服务改革创新方面的典型做法进行介绍，为我国其他地区提供可供参考借鉴的经验。
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