北京接诉即办改革发展报告（2024～2025）
| 书 名： |
北京接诉即办改革发展报告（2024～2025） |
| 英 文 名： |
ANNUAL REPORT ON BEIJING'S SWIFT RESPONSE TO PUBLIC COMPLAINTS REFORM AND DEVELOPMENT （2024-2025）
|
| 作 者： |
北京市政务服务和数据管理局 组织编写; 沈彬华 主编;夏成斌蔡兵宋冬娜姚磊陈德保 副主编 |
| I S B N： |
978-7-5228-5774-9 |
| 丛 书 名： |
|
| 关 键 词： |
|
| 出版时间： |
2025年08月 |
中文摘要
《北京接诉即办改革发展报告（2024～2025）》由北京市政务服务和数据管理局组织编写，旨在深入总结接诉即办改革实践经验，对未来改革发展方向开展前瞻性研究。全书由总报告、分报告、专题报告、典型案例和大事记五部分组成，全面梳理2024年北京市接诉即办改革的总体情况，开展数据分析，总结挖掘城市治理实践中的典型案例，为进一步深化改革创新、推进城市治理现代化建言献策。
2024年，北京市坚持以习近平新时代中国特色社会主义思想为指导，全面贯彻落实党的二十大精神，紧紧围绕习近平总书记关于推进国家治理体系和治理能力现代化的重要论述，持续深化接诉即办改革，加快推进首都治理体系和治理能力现代化进程。强化党建引领，以市民诉求驱动超大城市现代化治理，进一步发挥首都热线纽带作用，更好凝聚各方共识和力量；持续深化改革，优化接诉即办工作机制，完善接诉即办评价办法，编撰《接诉即办工作手册》，进一步为基层减负；深化科技赋能，推动市民服务热线从“窗口”向“窗口+智库”转型发展，服务市委市政府决策，更好满足群众对美好生活期待；坚持问题导向，打造一流营商环境，进一步优化提升企业热线服务效能，擦亮北京市为企服务“金名片”；讲好中国故事，成功举办接诉即办改革论坛，发布理论研究成果，接诉即办纪录电影首映，更好传播中国共产党的故事、中国式现代化的故事、“中国之治”的故事。
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总报告
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分报告
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专题报告
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典型案例
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