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政务新媒体的接纳、扩散及其规制研究

书 名: 政务新媒体的接纳、扩散及其规制研究
英 文 名: GOVERNMENT SOCIAL MEDIA:ADOPTION,DIFFUSION AND ITS REGULATION
作 者: 陈贵梧
I S B N: 978-7-5228-0531-3
丛 书 名: 大数据与国家治理 订阅
关 键 词:  电子政务 互联网政务 公共服务 媒体接纳 政务发展
出版日期: 2022-10-01

中文摘要

互联网政务是信息技术进步和政府再造的理性选择相结合的产物,为政府治理和公共服务提供带来深刻的变革。如何利用新兴的政务新媒体平台重构政务服务方式,建立一个以公众为中心、以需求为导向的服务型政府,是各级政府亟待解决的重要问题。

本书主要采取用户、组织和制度的视角,围绕非技术性因素尤其是创新行为、接纳行为、决策过程和制度安排等方面来理解政务新媒体和互联网政务,特别地,以政务微博为切入点,较为全面地刻画和深度剖析地方政府对政务新媒体的接纳、政务新媒体在地方政府之间的扩散、政务新媒体常规化运作过程中出现的品质缺口及其规制问题。

本书研究结论表明,政务新媒体是以组织和制度的逻辑被接纳和实施的,它在政府部门的公共运用并不简单地取决于政务新媒体的技术属性和变革潜能,更加重要的是政府部门的治理理念、创新精神和制度力量。

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CommonID:DIR_72295726,ID:14690144,SiteID:14,Type:chapter,Code:null,ParentId:0,InnerCode:707447,name:第一章 绪言,ShortName:,SubName:,EnTitle:,EnShortTitle:,EnSubTitle:,Level:0,BookId:14690135,AbstractCH:本文主要采取用户、组织和制度的视角,围绕以政务微博为代表的政务新媒体的非技术性因素,尤其是用户对政务新媒体的认知、接纳及其决策过程、扩散过程和制度安排等方面展开研究。,AbstractEN:,KeyWords:4489,58254,654542,47210,EKeyWords:42828,114202,654543,654544,SubjectWords:,LiteratureId:14690143,Fileref:null,OrderFlag:0,IsLeaf:N,PubDate:null,FindDate:null,IssueDate:null,DocType:null,ProductSeries:null,Doi:null,InstanceID:0,MinNodeSearch:Y,XmlID:b120221001X20214516001_000_001,Prop1:null,Prop2:null,Prop3:null,prop4:null,AddUser:admin,AddTime:2022-11-08 09:15:36.0,ModifyUser:null,ModifyTime:2023-09-01 08:37:26.0,HitCount:3,ShowType:putong,LogoID:0,PdfID:14690145,DownCount:6,AuthorInfos:,BookPublishDate:2022-10-01 00:00:00.0,SearchTitle:政务新媒体的接纳、扩散及其规制研究的绪言,ISBN:978-7-5228-0531-3,BookTitle:政务新媒体的接纳、扩散及其规制研究,BookStatus:7,AllowDownload:Y,BookVersionNum:,researchorg:,CopyRightDate:null,ExcellentPeriod:,PrizeLevel:,IsExcellence:N,ContentClass:,IsDisabled:N,SearchTitle_2:政务新媒体的接纳、扩散及其规制研究的绪言,_RowNo:3
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CommonID:DIR_72295778,ID:14690150,SiteID:14,Type:chapter,Code:null,ParentId:0,InnerCode:707449,name:第三章 理解互联网政务服务的用户接纳问题:以Z市行政服务在线为例,ShortName:,SubName:,EnTitle:,EnShortTitle:,EnSubTitle:,Level:0,BookId:14690135,AbstractCH:从用户的角度出发,互联网政务的发展面临两个问题:第一,如何促使越来越多的公众(即未来可能接纳的潜在用户)去接纳和使用互联网政务这种服务模式;第二,如何确保已经接纳互联网政务的实际用户的持续使用。,AbstractEN:,KeyWords:4489,5319,41108,426427,EKeyWords:42828,35886,42896,654539,SubjectWords:,LiteratureId:14690149,Fileref:null,OrderFlag:0,IsLeaf:N,PubDate:null,FindDate:null,IssueDate:null,DocType:null,ProductSeries:null,Doi:null,InstanceID:0,MinNodeSearch:Y,XmlID:b120221001X20214516001_000_003,Prop1:null,Prop2:null,Prop3:null,prop4:null,AddUser:admin,AddTime:2022-11-08 09:15:38.0,ModifyUser:null,ModifyTime:2023-09-01 08:37:26.0,HitCount:8,ShowType:putong,LogoID:0,PdfID:14690151,DownCount:6,AuthorInfos:,BookPublishDate:2022-10-01 00:00:00.0,SearchTitle:理解互联网政务服务的用户接纳问题:以Z市行政服务在线为例,ISBN:978-7-5228-0531-3,BookTitle:政务新媒体的接纳、扩散及其规制研究,BookStatus:7,AllowDownload:Y,BookVersionNum:,researchorg:,CopyRightDate:null,ExcellentPeriod:,PrizeLevel:,IsExcellence:N,ContentClass:,IsDisabled:N,SearchTitle_2:理解互联网政务服务的用户接纳问题:以Z市行政服务在线为例,_RowNo:5
CommonID:DIR_72295794,ID:14690153,SiteID:14,Type:chapter,Code:null,ParentId:0,InnerCode:707450,name:第四章 地方政府是如何接纳和运营政务微博的:以ZQ市公安微博为例,ShortName:,SubName:,EnTitle:,EnShortTitle:,EnSubTitle:,Level:0,BookId:14690135,AbstractCH:政务微博在社会管理创新、政府信息公开、新闻舆论引导、倾听民众呼声、树立政府形象、群众政治参与等方面起到了积极的作用。可以说,这些革新者为我们观察和理解地方政府是如何接纳和使用政务微博的提供了绝佳的样本。,AbstractEN:,KeyWords:2642,29380,654549,EKeyWords:2643,35929,654550,SubjectWords:,LiteratureId:14690152,Fileref:null,OrderFlag:0,IsLeaf:N,PubDate:null,FindDate:null,IssueDate:null,DocType:null,ProductSeries:null,Doi:null,InstanceID:0,MinNodeSearch:Y,XmlID:b120221001X20214516001_000_004,Prop1:null,Prop2:null,Prop3:null,prop4:null,AddUser:admin,AddTime:2022-11-08 09:15:38.0,ModifyUser:null,ModifyTime:2023-09-01 08:37:26.0,HitCount:2,ShowType:putong,LogoID:0,PdfID:14690154,DownCount:6,AuthorInfos:,BookPublishDate:2022-10-01 00:00:00.0,SearchTitle:地方政府是如何接纳和运营政务微博的:以ZQ市公安微博为例,ISBN:978-7-5228-0531-3,BookTitle:政务新媒体的接纳、扩散及其规制研究,BookStatus:7,AllowDownload:Y,BookVersionNum:,researchorg:,CopyRightDate:null,ExcellentPeriod:,PrizeLevel:,IsExcellence:N,ContentClass:,IsDisabled:N,SearchTitle_2:地方政府是如何接纳和运营政务微博的:以ZQ市公安微博为例,_RowNo:6
CommonID:DIR_72295809,ID:14690156,SiteID:14,Type:chapter,Code:null,ParentId:0,InnerCode:707451,name:第五章 政务微博的接纳、扩散与常规化运作——一个分析框架72049868,ShortName:,SubName:,EnTitle:,EnShortTitle:,EnSubTitle:,Level:0,BookId:14690135,AbstractCH:分析框架指出,在中国地方政府组织体系和领导中心的决策机制这一情境下,地方政府创新往往是正式政治和非正式政治耦合的产物,而非正式政治在政府创新决策过程中往往起到支配性的作用。,AbstractEN:,KeyWords:487993,654551,29380,EKeyWords:654552,654553,31874,SubjectWords:,LiteratureId:14690155,Fileref:null,OrderFlag:0,IsLeaf:N,PubDate:null,FindDate:null,IssueDate:null,DocType:null,ProductSeries:null,Doi:null,InstanceID:0,MinNodeSearch:Y,XmlID:b120221001X20214516001_000_005,Prop1:null,Prop2:null,Prop3:null,prop4:null,AddUser:admin,AddTime:2022-11-08 09:15:38.0,ModifyUser:null,ModifyTime:2023-09-01 08:37:26.0,HitCount:6,ShowType:putong,LogoID:0,PdfID:14690157,DownCount:6,AuthorInfos:,BookPublishDate:2022-10-01 00:00:00.0,SearchTitle:政务微博的接纳、扩散与常规化运作——一个分析框架,ISBN:978-7-5228-0531-3,BookTitle:政务新媒体的接纳、扩散及其规制研究,BookStatus:7,AllowDownload:Y,BookVersionNum:,researchorg:,CopyRightDate:null,ExcellentPeriod:,PrizeLevel:,IsExcellence:N,ContentClass:,IsDisabled:N,SearchTitle_2:政务微博的接纳、扩散与常规化运作——一个分析框架,_RowNo:7
CommonID:DIR_72295828,ID:14690159,SiteID:14,Type:chapter,Code:null,ParentId:0,InnerCode:707452,name:第六章 政务微博扩散的影响因素研究:来自地级市政府的经验证据,ShortName:,SubName:,EnTitle:,EnShortTitle:,EnSubTitle:,Level:0,BookId:14690135,AbstractCH:随着微博的发展,将来可以构建面板数据对政务微博的扩散过程进行纵贯研究。此外,地方官员对政务微博扩散的影响机制仍然值得深入探讨。,AbstractEN:,KeyWords:487993,29380,654554,654555,EKeyWords:654552,31874,654556,654557,SubjectWords:,LiteratureId:14690158,Fileref:null,OrderFlag:0,IsLeaf:N,PubDate:null,FindDate:null,IssueDate:null,DocType:null,ProductSeries:null,Doi:null,InstanceID:0,MinNodeSearch:Y,XmlID:b120221001X20214516001_000_006,Prop1:null,Prop2:null,Prop3:null,prop4:null,AddUser:admin,AddTime:2022-11-08 09:15:39.0,ModifyUser:null,ModifyTime:2023-09-01 08:37:26.0,HitCount:7,ShowType:putong,LogoID:0,PdfID:14690160,DownCount:6,AuthorInfos:,BookPublishDate:2022-10-01 00:00:00.0,SearchTitle:政务微博扩散的影响因素研究:来自地级市政府的经验证据,ISBN:978-7-5228-0531-3,BookTitle:政务新媒体的接纳、扩散及其规制研究,BookStatus:7,AllowDownload:Y,BookVersionNum:,researchorg:,CopyRightDate:null,ExcellentPeriod:,PrizeLevel:,IsExcellence:N,ContentClass:,IsDisabled:N,SearchTitle_2:政务微博扩散的影响因素研究:来自地级市政府的经验证据,_RowNo:8
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CommonID:DIR_72295868,ID:14690165,SiteID:14,Type:chapter,Code:null,ParentId:0,InnerCode:707454,name:第八章 政务微博的服务品质缺口及其表现,ShortName:,SubName:,EnTitle:,EnShortTitle:,EnSubTitle:,Level:0,BookId:14690135,AbstractCH:实践和研究表明,服务品质是影响顾客服务消费最关键的因素,服务品质缺口严重影响顾客服务消费的选择。在衡量和评估服务品质缺口方面,理论界提出了大量的理论模型。,AbstractEN:,KeyWords:654558,41108,5319,527446,EKeyWords:654559,42896,35886,71091,SubjectWords:,LiteratureId:14690164,Fileref:null,OrderFlag:0,IsLeaf:N,PubDate:null,FindDate:null,IssueDate:null,DocType:null,ProductSeries:null,Doi:null,InstanceID:0,MinNodeSearch:Y,XmlID:b120221001X20214516001_000_008,Prop1:null,Prop2:null,Prop3:null,prop4:null,AddUser:admin,AddTime:2022-11-08 09:15:40.0,ModifyUser:null,ModifyTime:2023-09-01 08:37:26.0,HitCount:2,ShowType:putong,LogoID:0,PdfID:14690166,DownCount:6,AuthorInfos:,BookPublishDate:2022-10-01 00:00:00.0,SearchTitle:政务微博的服务品质缺口及其表现,ISBN:978-7-5228-0531-3,BookTitle:政务新媒体的接纳、扩散及其规制研究,BookStatus:7,AllowDownload:Y,BookVersionNum:,researchorg:,CopyRightDate:null,ExcellentPeriod:,PrizeLevel:,IsExcellence:N,ContentClass:,IsDisabled:N,SearchTitle_2:政务微博的服务品质缺口及其表现,_RowNo:10
CommonID:DIR_72295878,ID:14690168,SiteID:14,Type:chapter,Code:null,ParentId:0,InnerCode:707455,name:第九章 政务微博发展过程中的政府规制问题,ShortName:,SubName:,EnTitle:,EnShortTitle:,EnSubTitle:,Level:0,BookId:14690135,AbstractCH:在某项政府创新付诸实施后,最需要关注的是该创新的常规化运作和持续发展问题。除了创新本身的内在因素外,一项政府创新的持续发展在很大程度上还受到制度安排以及制度化水平等外在因素的影响。,AbstractEN:,KeyWords:38500,4489,24319,EKeyWords:35929,42828,24323,SubjectWords:,LiteratureId:14690167,Fileref:null,OrderFlag:0,IsLeaf:N,PubDate:null,FindDate:null,IssueDate:null,DocType:null,ProductSeries:null,Doi:null,InstanceID:0,MinNodeSearch:Y,XmlID:b120221001X20214516001_000_009,Prop1:null,Prop2:null,Prop3:null,prop4:null,AddUser:admin,AddTime:2022-11-08 09:15:40.0,ModifyUser:null,ModifyTime:2023-09-01 08:37:26.0,HitCount:1,ShowType:putong,LogoID:0,PdfID:14690169,DownCount:6,AuthorInfos:,BookPublishDate:2022-10-01 00:00:00.0,SearchTitle:政务微博发展过程中的政府规制问题,ISBN:978-7-5228-0531-3,BookTitle:政务新媒体的接纳、扩散及其规制研究,BookStatus:7,AllowDownload:Y,BookVersionNum:,researchorg:,CopyRightDate:null,ExcellentPeriod:,PrizeLevel:,IsExcellence:N,ContentClass:,IsDisabled:N,SearchTitle_2:政务微博发展过程中的政府规制问题,_RowNo:11
CommonID:DIR_72295916,ID:14690171,SiteID:14,Type:chapter,Code:null,ParentId:0,InnerCode:707456,name:第十章 一个拓展:从政务微博到政务新媒体的公共应用,ShortName:,SubName:,EnTitle:,EnShortTitle:,EnSubTitle:,Level:0,BookId:14690135,AbstractCH:本文将综合前述研究的结果,对Mergel和Bretschneider(2013)模型进行修正,提出中国政府组织情境下政务新媒体的政府接纳过程模型。我们希望通过这个模型,公共管理领域可以更好地理解新兴技术早期的发展特点和接纳行为。基于以往的经验和创新过程的观察,公共管理部门可以更好地采取应对措施和发展策略,以应对下一波基于技术的创新在政府部门的发展。,AbstractEN:,KeyWords:297730,24764,29380,EKeyWords:636389,26595,35929,SubjectWords:,LiteratureId:14690170,Fileref:null,OrderFlag:0,IsLeaf:N,PubDate:null,FindDate:null,IssueDate:null,DocType:null,ProductSeries:null,Doi:null,InstanceID:0,MinNodeSearch:Y,XmlID:b120221001X20214516001_000_010,Prop1:null,Prop2:null,Prop3:null,prop4:null,AddUser:admin,AddTime:2022-11-08 09:15:40.0,ModifyUser:null,ModifyTime:2023-09-01 08:37:26.0,HitCount:8,ShowType:putong,LogoID:0,PdfID:14690172,DownCount:7,AuthorInfos:,BookPublishDate:2022-10-01 00:00:00.0,SearchTitle:一个拓展:从政务微博到政务新媒体的公共应用,ISBN:978-7-5228-0531-3,BookTitle:政务新媒体的接纳、扩散及其规制研究,BookStatus:7,AllowDownload:Y,BookVersionNum:,researchorg:,CopyRightDate:null,ExcellentPeriod:,PrizeLevel:,IsExcellence:N,ContentClass:,IsDisabled:N,SearchTitle_2:一个拓展:从政务微博到政务新媒体的公共应用,_RowNo:12
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