中国地方政府互联网服务能力发展报告（2022）
| 书 名： |
中国地方政府互联网服务能力发展报告（2022） |
| 英 文 名： |
REPORT ON THE DEVELOPMENT OF INTERNET SERVICE CAPABILITY OF LOCAL GOVERNMENT IN CHINA （2022）
|
| 作 者： |
汤志伟 李金兆 |
| I S B N： |
978-7-5228-0815-4 |
| 丛 书 名： |
政府互联网服务能力蓝皮书
订阅
|
| 关 键 词： |
治理能力现代化 政府治理 数字政府 政府互联网服务能力 |
| 出版日期： |
2022-12-01 |
中文摘要
在推进国家治理能力和治理体系现代化新时代背景下，政府数字化转型已经进入提速期。数字政府是以数字技术重塑政府治理体系，提高政府履职能力，推动政府治理流程再造和模式优化，不断提高决策科学性和服务效率，推进国家治理体系和治理能力现代化的有效手段。政府互联网服务能力是指政府运用互联网、大数据、云计算、人工智能等新一代信息技术和手段，打造线上线下融合的一体化服务型政府形态，实现科学决策、精准治理、高效服务，增强人民群众的获得感、幸福感的综合能力，是推进国家治理体系和治理能力现代化的体现。本书从服务供给能力、服务响应能力、服务智慧能力三个方面建立了政府互联网服务能力评价体系，以期为建设网上政府、提高数字政府建设水平、提升政府互联网履职能力探索出一套认知、评价和导向体系，并通过总体评价、分项能力表现、专题研究和区域分析等，反映全国地方政府互联网服务能力发展现状与趋势。
近年来，各级政府业务信息系统建设和应用成效显著，数据共享和开发利用取得积极进展，一体化政务服务和监管效能大幅提升，“最多跑一次”“一网通办”“一网统管”“一网协同”“接诉即办”等创新实践不断涌现，数字技术在新冠肺炎疫情防控中发挥重要支撑作用，数字治理成效不断显现，企业和群众获得感、满意度不断提升，中国地方政府互联网服务能力发展取得了良好进展。
本书总报告依据政府互联网服务能力三级指标体系，运用大数据监测分析和人工采集校验相结合的方式对全国4个直辖市和333个地级行政区的政府互联网服务能力进行评价，根据评价得分从高到低将其划分为领先发展、积极发展、稳步发展、亟待发展四种类型。评价结果呈现集约化建设从平台建设规范向服务应用规范纵深发展，以数字政府建设的“三融五跨”推动整体政府协同发展，数据赋能打造智慧泛在、便捷普惠的数字化服务体系的发展趋势。总报告还对中国地方政府互联网服务能力的五年评价情况进行了总结与回顾，可以看到，中国地方政府互联网服务能力整体水平呈现波动上升态势，各分项能力也都有不同程度的提升，区域及省际发展也逐渐趋于平衡，说明中国地方政府互联网服务能力建设成效显著。
本书专题篇基于政府互联网服务能力建设和数字化转型，研究营商环境建设、政务公开数字化转型、政府回应能力提升、社会信用体系建设、数字协同治理发展、政府数据开放建设和政务服务区域协同发展七个重点热点领域，综合指标表现与案例分析，研究其政府互联网服务能力发展现状与启示。区域篇聚焦湖北省、甘肃省、广州市和绍兴市4个省、市的政府互联网服务能力发展现状，通过分析、整理4个省、市的具体数据呈现与典型做法，为我国其他地区提供可参考借鉴的经验。
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